1 Available during business hours in English, around the clock for German.
Vorfall basierte professionelle Unterstützung.
|Price severity level C||Price severity level B||Price severity level A||Business hours|
|€ 85 + VAT for an incident||Incident € 159 + VAT for one incident||€ 255 + VAT for an incident||Monday - Friday
8 a.m. - 6 p.m.
|€ 169 + VAT for an incident||€ 318 + VAT for an incident||€ 510 + VAT for an incident||Outside normal business hours,
on weekends and public holidays
|Severity||Type of problem||Response time|
|Severity A||Critical impact on the business environment||First reaction within 2 hours|
|Severity B||Little impact on the business environment||Initial response within 4 hours during business hours|
|Severity C||Minimal impact on the business environment||Initial response within 8 hours during business hours|
An incident with severity A (Failure of a service or an application or a failure that causes a critical work interruption) is transmitted, a response will be made within two hours. The support works around the clock until it is resolved. Severity A incidents require that your organization's employees may be available 24/7 to work on the problem until a solution is found. Issues submitted with severity B or C will be handled during normal business hours.
More support options
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